Definitely a scam, Terry. Anyone who refuses to send written correspondence or won't provide a mailing address for payment is a con artist. Reputable companies will NOT refuse to send you information. Tell them that you are going to file a complaint with the FTC and your local law enforcement for harassment and watch how quickly they hang up.
They say i took out a title loan in St Pete Florida in 2009 with my wife who passed away in 1988 and I DONT LIVE IN FLORIDA. The worst thing about all this is that they had my SS# and refused to send me any info. I hope this does not show up on my credit report where I have legal fees on something I did not do.